At The Perfect Kreation, your satisfaction is our number one concern. If for any reason you are not satisfied with your order, please email us and we will do our best to reach a solution!

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Personalized Items Return Policy

All customized products are final sale due to the personalized nature of monogrammed gifts.

If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.

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Non-Personalized Items Return Policy

If we receive the merchandise within 10 days of delivery, a store credit will be issued for the original amount.

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We do not offer exchanges.

Because merchandise is available in limited quantities, we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.

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If an item is eligible for a return, it must be unworn, unwashed and with the original tags/boxes attached. If items are returned with makeup, deodorant, perfume, stains or damaged, they are not eligible for return. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for a return.

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Shipping charges on orders are non-refundable. We are also unable to issue refunds for return shipping charges. You can send your package back to us using the trackable shipping method of your choice.

We are not responsible for any packages lost or damaged in the mail and we cannot issue any refunds for them. If for any reason the merchandise does not meet return policy requirements, we have the right to deny the return.

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Refunds are issued in the form of a store credit.